We are committed to helping you.

At Intermap, our goal is to provide the best possible service.

You will find below documentation and guides that may assist you as you use Intermap's GeoPro software. If your concern isn't addressed, please complete the form at the bottom of the page and an Intermap customer support representative will be in touch with you shortly.

You can also call us toll-free at +1 877-837-7246 or at +1 303-708-0955, or email us at support.geopro@intermap.com.

 

Frequently Asked Questions


General
What is GeoPro?

GeoPro™ is a cloud-based SaaS software product, designed specifically to serve disparate spatial information and associated analytics to end users of Web and desktop applications. GeoPro assembles the datasets in a centrally managed repository and provides users with a network-visible and user-friendly toolset.


Where can I find a guide to getting started with GeoPro?

Click  here to view the GeoPro Quick Start Guide PDF.


Is there a limit to how many people can access my GeoPro instance?

The number of users which can access GeoPro is determined by the licensing option that your organization has agreed to.


Is there a limit to how many people can access the web services hosted on GeoPro?

No. GeoPro is architected to scale across multiple servers to ensure the best performance is achieved as demand from users and requests increase.


In addition to English, what languages is GeoPro available in?

GeoPro is currently available in English; customized versions for specific languages can be deployed based on customer need.


Which web browsers can I use to access GeoPro?

The GeoPro interface can be accessed using any of the following web browsers: Internet Explorer (version 10 or higher), Mozilla Firefox, Google Chrome, Amazon Silk, and Safari.


Will my phone or tablet be able to run GeoPro?

GeoPro is designed to work best on devices with a minimum resolution of 460 pixels wide and minimum screen size of seven inches.


Where can I get more help?

Additional information about GeoPro is available by visiting intermap.com or by calling our GeoPro support staff at +1 877-837-7246 or +1 303-708-0955.


Data
What vector file formats can I connect to with GeoPro?

Many common vector file formats can be connected using GeoPro including: Esri Shapefile, and Google KML/KMZ.


What raster file formats can I connect to with GeoPro?

Many common raster file formats can be connected using GeoPro including: GeoTiff, JPEG2000, PNG, BIL, and ASCII grid.


What Databases can I connect to with GeoPro?

GeoPro can connect to the following Databases and tables: SQL Server, Microsoft Excel, DBF, and comma delimited text.


What types of web services can I connect to with GeoPro?

GeoPro can connect to the following Open Geospatial Consortium (OGC) web service formats: Web Mapping Service (WMS), Web Feature Service (WFS), and Web Map Tile Service (WMTS).


How are data connections made?

Data connections in GeoPro use our proprietary ETL (Extract, Transform, Load) connectors that convert data originating in many different vector and raster formats into a common schema. GeoPro performs the complex transformation whether the data source is local, on a database, or a web service.


How much storage space can I use?

Storage space is only based on the amount available on your server.


Why can’t I see all of the data connections that my administrator made?

Your administrator may have applied security controls to your organization’s data connections to manage who has access to the data connections. Contact your GeoPro administrator for further information.


What is a Map Cache?

To increase performance, GeoPro provides you the ability to “cache” any data connection that is made. Map caching is an effective way to make your GeoPro data connections and maps render for faster viewing in a map. This complex task is made simple within GeoPro and can be completed with a click of a button.

When you create a map cache, GeoPro draws the entire dataset at several different scales and stores copies of the images. GeoPro can then distribute these images when there is a request for the dataset by a user. It’s much quicker for GeoPro to deliver a cached image than to render the map each time a request is made. Performance gains are especially noticeable when you cache very complex maps or large datasets.


Maps
Can I change the style of my data in the map viewer?

Yes. Within the Styles panel users have the option to change the style of all the features in a data connection to a new style, create a choropleth style using an attribute column, and size features with a numeric attribute column.


What happens if I delete a data connection that was used in my map?

The user will be warned that the connection they are about to delete is associated to existing maps/web services. The creator of the data connection also has the ability to lock the data connection.


Can I print my map?

Yes. While in the Maps activity users can print to a standard printer. You can also print your map in standard GIS packages that contain high quality printing functionality.


Can I save my map?

Yes. A new map is auto-saved immediately with a default title of ‘Untitled’. The user can change the name of the map at any time.


Can I add a legend to my map?

No. This functionality is not currently available when printing or saving maps.


What basemap data is available in GeoPro?

By default, GeoPro uses the full suite of Google basemaps including Roadmap, Satellite, Hybrid, and Terrain. Organizations can also designate their own basemaps, such as open street map or custom imagery.


Can I add my own basemap?

Yes. Organizations can designate their own basemap in the Maps activity.


Can I add labels to my map?

Yes. Users can add labels for features and have full control over what attribute column is used, font and font size, color, and placement.


Is there a way to filter the features in my map?

Yes. Users can filter the features visible on the map by any individual attribute column or a combination of columns.


Share
What is a web service?

A web service is a method of communications between two electronic devices over the World Wide Web. GeoPro empowers organizations to share their data in a number of different standardized mapping web services that serve georeferenced map images and associated data and features over the internet.


What web services can GeoPro share?

GeoPro enables organizations to share their data in several standardized OGC formats including: WMS, WFS, WCS, and WMTS. Additionally, they can share directly to a browser using a web map share.


How do I share my data?

With GeoPro’s Share activity, creating a web service is made simple. Select your data source or map,set the name and type of web service (i.e. WMS, WFS, or WCS) and then share your data.


What can I do with a shared web service or map?

After you share your data or map as a web service it can be consumed by users utilizing GIS applications and within web applications. Depending on how the data is published, it can be either used for analysis WCS, WFS, or viewed visually as a map.


What benefits are there for sharing my spatial data as a web service?

Sharing your spatial data as a web service has multiple benefits for your organization. OGC-standard web service formats are available to be created by GeoPro, ensuring interoperability among many different devices and platforms. The same web service can also be used by many different end users. This means that users across your organization and client base can access your data using many of the desktop and web applications that can consume standardized web services. Through proper performance planning you ensure all of your end users can access the same web service and because the data is stored in a centralized location, any changes made to the source datasets are immediately reflected in the end users application.


Admin
How do I allow my web services to be accessed by the public?

By default the web services that you share are ready to be consumed by the public. GeoPro gives you the ability to apply custom security rules to control who can access your organization’s content before it is shared.


Can I control who can consume my web services?

Yes. Users can create authenticated web services within GeoPro.

Customer Support Form

* denotes a required field







Impact to you: