The initial questions to Mr. Shah were answered with answers he has down pat, presumably because he is ALWAYS asked them.
- “It’s been a while since Florida had a hurricane. Are we overdue for a hit?” Overdue is unclear…but all it takes is one.
- “Is the insurance industry ready for another Katrina?” Yes, … but I worry more about our focus on events like Katrina because the tail is very long.
- “What events could be bigger than Katrina?” Atlantic hurricane hitting the big cities, New Madrid quake, West Coast quake…
These responses are uncontroversial, and pretty much exactly right.
The next part of the conversation might also be standard for Mr. Shah’s interviews, but his response resonated with me unlike the first half of the interview. It was a perspective that really needs greater adoption in the industry. The question was “What risk is the insurance industry not ready to handle?”. This is where typical answers tend towards things like cyber risk, terrorism risk, self driving cars, and other risks associated with emerging technologies. Mr. Shah immediately responded (at 2:18 of the clip):
I worry more about the risks the insurance industry is not covering right now.
In other words, he called out the Protection Gap. The remainder of the interview is a cogent description of that gap (spoiler: he only uses the word “disgraceful” once).
What a good answer. Rather than worry about new risks, that are very difficult to assess and underwrite because they are so new and not-well-understood, insurers should be focusing on covering the risks for which they DO have analytics and data. Looking at quake: New Madrid has 20% of homes in the region covered for quake, Cascadia quake is vastly underinsured, and California has less quake coverage penetration than Nepal (even though everyone knows it’s going to shake again someday). For flood, only about 20% of the homes damaged in the South Carolina floods of late 2015 were covered for flood. And the list goes on.
Why would insurers look beyond filling this protection gap for perils they underwrite already? It is opportunity that is begging to be taken; it is risk waiting to be underwritten, and an avenue to growth open for bold insurers. The necessary data and analytics are available now.